Job Description
The role involves troubleshooting hardware and software issues in a real estate investment firm to ensure smooth operations for employees using devices like Windows computers, Apple systems, and Microsoft 365 applications. Individuals benefit by gaining reliable access to email, files, and accounts, reducing downtime that could disrupt meetings or reports. The primary methods include isolating problems with devices, verifying fixes through testing, and documenting resolutions in tickets for future efficiency.
Secured Investment Corp operates as a subsidiary under Cogo Nation, which develops real estate education, private lending, and marketing services. The organization holds brands like Cogo Capital and Lake City Servicing, recognizing as a Top 10 Best Places to Work in Idaho for three years. It supports over 200 employees with national reach in commercial development.
Daily tasks include setting up new workstations with provision of Microsoft 365 accounts, performing imaging and updates on hardware, and supporting hardware moves that may involve lifting up to 50 pounds. Workers use tools like ticketing systems for progress tracking, Microsoft Intune for endpoints, and basic cabling equipment. Interactions occur with IT leadership for standards review and cross-department users for issue resolution. A key challenge is prioritizing support requests during peak times to maintain productivity without constant interruptions.
Compensation ranges from $21 to $24 per hour, based on experience. The position requires onsite work in Coeur d'Alene, Idaho, on a full-time basis with no specified travel. Schedule covers standard business hours, potentially including occasional evenings. Benefits include medical, dental, and vision insurance, 401(k) with profit-sharing, PTO with 9 paid holidays and a birthday holiday. Additional perks offer up to $250 for shoes after 90 days, payments up to $1,560 annually for book club participation, and access to over $300,000 in training resources.
Responsibilities
- Provide front-line support for hardware, software, and account access issues
- Set up and onboard new users with provisioning of accounts and configuration of workstations
- Troubleshoot Windows devices, Microsoft 365 applications, and business software
- Perform device lifecycle tasks including imaging, updates, and peripheral management
- Support Microsoft Intune-managed endpoints and office moves
- Maintain documentation in IT support systems and prioritize requests
Requirements
- Strong troubleshooting aptitude
- Some IT support experience preferred
- Interest in certifications like CompTIA A+ or Microsoft fundamentals
- Ticketing experience preferred
- Proficiency in Windows and Apple operating systems
- Familiarity with Microsoft 365 environments
- Knowledge of basic networking concepts