Job Description
Service area managers oversee the maintenance and repair of industrial processing equipment, advising clients on uptime and cost ownership to optimize facility operations in rendering and environmental industries. They solve mechanical issues and build trust through data analysis, targeting revenue growth in North America.
Haarslev engineers processing solutions for global environmental benefits, applying technologies like rendering to create sustainable futures. The company focuses on solutions that enhance facilities and empower clients in sectors like rendering.
Activities include troubleshooting equipment, creating sales agreements, analyzing data on competitors and piracy, facilitating cross-border synergies, managing budgets, and participating in capital sales. Managers report to the Director of After Sales and interact with customers via visits. A challenge involves 90% weekly travel, requiring reliable attendance and on-call availability.
The role offers growth in a new position with influence in development, plus a supportive culture allowing remote work when possible. Benefits include professional development, but no specific compensation ranges mentioned. Design includes open culture for collaboration and global team dynamics.
Responsibilities
- Be the customer advocate and trusted advisor
- Provide 360 degree of Customer Care
- Optimize customer relationships by building trust through frequent customer visits and communications
- Draw up the tactical and operational market plans for the relevant market area, participate in strategic planning, create and monitor annual operation plans and a market approach plan
- Promote, design and build service agreements in cooperation with sales, for new sales as well as existing customers
- Identify and act upon upselling opportunities
- Participate in customer meetings and direct capital equipment sales when requested by capital sales group
- Hands-on approach to troubleshoot and diagnose potential mechanical issues
- Manage individual and group budgets
- Meet the agreed targets effectively and efficiently through the active sales of parts and services
- Analyze customer data, technical market data and competitor data and to translate these into feedback for the service organization and the rest of the internal organization (Global Service, Innovation, Sales, Supply Chain)
- Monitor escalation process for customers and customer satisfaction
- Facilitates good relationships with Global Service and product experts and drives cross border synergies
- Maintains strong customer focus to ensure outstanding customer experience thus securing the organization’s goals for growth, sales, profit and efficient service delivery and utilization
- Monitor/collect customer satisfaction feedback and provide this information back to the Haarslev organization
- Reasonable and reliable attendance
- Weekly travel (90%) with possible international travel
- Responsible for the Customer “Experience”
- Other duties as assigned
Requirements
- Bachelor's degree preferred or equivalent job experience
- Knowledge or experience in the field of rendering is preferred
- Excellent interpersonal and communication skills as well as the ability to handle multiple tasks and priorities
- Strong written and verbal communication skills
- Attention to detail, excellent organizational skills and accuracy is a must have
- Strong analytical mindset, problem solving skills, technical and mechanical aptitude
- Ability to work effectively in a team environment
- Must be adaptable and be able to consistently deal with ever-changing conditions
- Ability to assume on-call after hours as needed
- Travel is required