Job Description
Communities connect via reliable fiber internet through installations and repairs maintaining high-speed links for homes and businesses. This role troubleshoots connectivity issues, splicing cables in aerial and underground environments using bucket trucks.
IdeaTek specializes in telecommunications, deploying fast fiber networks with a focus on community impact. They operate in regions like Topeka and NE Kansas, providing internet, wireless, and phone services through innovative team problem-solving.
Technicians splice fiber optic cables outdoors, update schematics in spreadsheets, perform FTTH installations with service drops, repair VoIP services, and operate bucket trucks complying with DOT/OSHA standards like 32ft ladders. They maintain safety in fluctuating temperatures, lift up to 80lbs, and participate in on-call rotations including weekends. Interactions include customer consultations; one challenge involves adapting schedules for on-call needs while operating 300lb weight-limited trucks independently.
Base pay with quarterly bonuses tied to performance. Positions support field operations in Topeka and NE Kansas regions without relocation eligibility. Flexible schedules include on-call nights, weekends, holidays. Benefits encompass medical, dental, vision, life insurance, 401k matching, tuition reimbursement, coaching services, and volunteer opportunities valuing strengths.
Responsibilities
- Perform core fiber network duties including splicing fiber optic cables
- Maintain knowledge of aerial and underground infrastructure
- Update splicing schematics and spreadsheets
- Execute end-to-end customer installations and repairs
- Install service drops from terminal to homes/businesses
- Troubleshoot customer connectivity issues
- Install and troubleshoot VoIP services
- Provide outstanding customer service
- Maintain safety and operational compliance
- Adhere to DOT and OSHA standards
Requirements
- 2+ years experience in telecommunications as splicing or installation technician
- Valid driver’s license with no restrictions
- Successful DOT physical
- Ability to work outdoors in various weather conditions
- Ability to lift up to 80 lbs
- Willingness to work in underground and aerial environments
- Flexible schedule including Saturdays and Sundays
- General knowledge of internet, wireless, phone systems preferred