Job Description
Hotel clerks manage guest check-ins and check-outs at casino resorts, processing reservations to ensure smooth stays. They handle payments and provide information on amenities, contributing to guest satisfaction during visits. By balancing transactions and resolving inquiries, clerks support revenue goals while representing the hospitality brand directly.
Boyd Gaming operates as a leading casino entertainment company with properties across the United States. The corporation emphasizes gaming jurisdictions and integrates hotels, casinos, and dining experiences for guests. Focusing on value for shareholders and communities, Boyd maintains leadership through sound planning and diverse entertainment options.
Clerks complete registration forms using computers, retrieve keys, and calculate bills for room charges. They sell rooms with yield management, answer questions about events and directions, and communicate with hosts. Workers use systems like LMS, CMS, and Hot Sauce/Espresso for reports and manual backups during failures. A constraint involves standing long hours with attention to detail, auditing accounts and handling money on electronic systems. They multitask to resolve complaints professionally and maintain confidentiality per gaming regulations.
This on-call position requires standby availability with flexible shifts, working in casino hotel environments without specified hours per week. Pay is not detailed, with benefits potentially including perks aligned with Boyd's employment policies. Professional development focuses on obtaining gaming licenses and certifications as needed. Work locations vary by property, with opportunities for uniform or departmental training upon hire.
Responsibilities
- Provide guests with friendly and efficient check-in and check-out experience
- Provide general information regarding hotel, amenities, and special events
- Sell rooms utilizing excellent customer service skills and yield management
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc.
- Complete all registration forms and computer input
- Retrieve and distribute room keys
- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
- Communicate with Executive Hosts regarding hotel stays
- Utilize computer to run necessary reports
- Balance all transactions at the end of shift (audit out)
- Operate manual procedures in the event of computer failure
- Other duties as assigned by management
Requirements
- High school diploma or equivalent
- Minimum 6 months front desk experience
- Ability to utilize basic office machines and telephone
- Minimum typing speed 45 WPM
- 10-key experience a plus
- Ability to communicate in English
- Knowledge of hotel key system
- Able to work flexible shifts
- Able to stand for long periods
- Detail oriented and able to multitask
- Ability to add, subtract, and audit accounts
- Money handling experience
- Ability to operate electronic draft system
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems
- Able to obtain/maintain necessary certifications and/or licenses as required by local gaming regulations