Operations Coordinator

This role supports installation and service technicians by scheduling routes, maintaining full daily schedules, rescheduling jobs for efficiency, and training on processes and technologies in the security industry. Coordinators motivate teams to exceed customer expectations through proactive problem-solving and strong interpersonal skills. The work drives high performance in customer service operations headquartered in Charlotte, North Carolina.

CPI Security focuses on exceeding service expectations in a full-time, in-office environment. The company offers competitive salaries and opportunities to lead diverse teams. Teams value community engagement and partnering with underserved organizations for mission alignment.

In this position, professionals schedule and route technicians for install or service jobs, contact customers to reschedule when necessary, and train existing staff on updates. Resources include dispatching systems, Salesforce software, and scheduling tools for efficient routes. Interactions involve operations supervisors, technicians, customers, and HR for team motivation. A challenge is managing detailed organization to ensure daily schedules remain full amid changing technologies and procedures.

Compensation is $20 to $22 per hour based on experience. The role requires full-time effort with great medical, dental, vision, short- and long-term disability, life insurance, company-paid holidays, floating holiday, paid PTO, 401K with match, education assistance, volunteer opportunities, monitored security system eligibility after 90 days, onsite fitness facility with director, cafe, walking trail, basketball court, and birthday or anniversary rewards. Shift details involve Monday through Friday office hours in Charlotte, North Carolina.