Job Description
This engineer troubleshoots molecular diagnostics and cytology equipment at Hologic sites. Workers conduct preventive maintenance, repair instruments, and ensure compliance with standards. They manage parts inventory and document resolutions.
Hologic leads in women's health innovation, focusing on diagnostic equipment like laboratory tools. The company supports customer uptime with robotics and fluidics expertise.
Activities include advanced troubleshooting, scheduling visits in Utah territory, determining parts levels. Engineers use electronic testing equipment, CRM systems, and robotics. Traveling 5 days weekly with overnights poses time constraints. Interactions involve product application engineers and customers.
Compensation ranges from $63,900 to $100,000 annually, bonus eligible. Home-based with on-call rotation. Travel primarily Salt Lake City area, overnight as needed. Must be within one hour of Denver International Airport. Comprehensive health coverage, 401(k), professional development training.
Responsibilities
- Conducts advanced troubleshooting to repair, test and qualify instruments at assigned territory sites
- Schedules and manages preventive maintenance and unscheduled visits to instrument sites
- Determines correct inventory levels of repair parts with supply lines
- Documents repairs/resolutions of customer calls in CRM system and escalates issues to management
- Works with Product Application Engineers to resolve quality issues and advise of issues and developments
- Keep management advised of issues and developments
- Ensure instrumentation is in compliance with regulatory requirements and quality control standards
Requirements
- Must be able to meet all customer credentialing requirements
- Working knowledge of chemistry principles and chemical handling techniques
- Understanding of proper use and operation of electronic testing equipment
- Knowledge of inventory and procurement systems
- Ability to interface with internal and/or external customers
- Solid computer skills
- Time management skills
- Strong robotics, fluidics and pneumatics experience preferred
- Ability to pass comprehensive background check
- Possess valid driver's license and maintain clean driving record
- BS/BA degree or equivalent experience preferred, AA/AS and practical military experience considered
- 2+ years related field experience with direct customer interaction, preferably laboratory