Job Description
As shift manager at Arby's restaurants, this role oversees team operations during specific shifts to ensure efficient service. Customers receive quick sandwiches and meals that satisfy hunger, addressing community dining needs. The position involves hands-on management using food safety protocols and maintenance checklists to maintain store standards while adapting to peak hours.
DRM Arby's operates fast-casual restaurants specializing in roast beef sandwiches and other prepared foods. The company focuses on family-oriented service with flexible scheduling to support employees' personal lives. Teams prepare menu items like curly fries and premium sandwiches using standard kitchen equipment.
Daily tasks include leading a crew of 5-10 team members to greet customers and fulfill orders during busy lunch rushes. Managers inspect counters and dining areas using cleaning supplies and sanitation checklists to uphold health standards. They resolve complaints by applying conflict resolution techniques, often involving refunds or complimentary items. Coaching sessions occur weekly to review sales targets and improve cashier accuracy. Occasionally, the role requires lifting 50-pound meat supplies or operating the cash register for up to 8 hours nonstop.
The position offers full-time hours with flexible shifts, including weekends and evenings. Work takes place in restaurant locations with comfortable attire allowing jeans. Benefits include health insurance, dental coverage, vision plans, life insurance premiums, short-term disability, long-term disability, paid time off, employee referral bonuses, years of service rewards, and a 401(k) plan. The company provides free leadership development courses and discounted meals for professional growth.
Responsibilities
- Lead and inspire team to provide positive customer experiences by setting goals and giving feedback
- Utilize maintenance and food safety guidelines to keep the restaurant clean and safe
- Adapt to situations to support team's abilities in meeting customer needs
- Diffuse and resolve customer issues and employee wellness concerns calmly
- Provide coaching and feedback to develop team's professional and personal skills
- Prepare sandwiches and meal items using hands when needed
- Build relationships with customers and coworkers for quality interactions
Requirements
- Must be at least 18 years old
- Ability to occasionally lift up to 50 pounds
- Valid driver's license and adequate driving record with insurance
- Punctuality in working scheduled shifts
- Background check completed satisfactorily
- Experience leading a diverse team in a restaurant capacity preferred