Job Description
Hertz Branch Managers oversee daily operations at rental car locations, ensuring profitable delivery of vehicle rental services to customers. They direct reservations and pick-ups while developing vendor relationships like Lyft and Uber. Managers resolve customer issues and maintain high service levels. Through leadership, they motivate teams to meet revenue objectives and increase market penetration.
Hertz operates 9,700 corporate and franchisee locations worldwide, offering Hertz, Dollar, and Thrifty brands. As a leading global vehicle rental company, Hertz focuses on airport general use rentals. The company provides comprehensive customer experiences across North America, Europe, Latin America, and Asia.
Managers develop business plans, monitor budgets, and ensure compliance with policies. They coach staff, conduct meetings, and handle customer resolutions. Tools include Excel, PowerPoint, and Microsoft Office for analysis. Interactions involve vendors, external partners, and staff during reviews. A challenge includes adapting to varying shift hours based on business needs.
Annual salary at $50,000. Location varies by branch assignment. Shifts depend on operational requirements, often including evenings or weekends. Benefits include enrollment in 401K, free parking, discounted meals, team activities, and tuition programs. Additional development includes relationship-building with Lyft and Pep-boys.
Responsibilities
- Oversee successful delivery of Hertz product to customers
- Direct reservations and pick-ups
- Develop vendor relationships with Lyft, Uber, and Pep-boys
- Develop strategies for revenue management and profitability
- Handle customer service issues
- Ensure high customer service levels
- Coach and empower staff to resolve problems
- Attend sales meetings to promote company
- Develop objectives aligned with corporate goals
- Actively participate in training and mentoring
- Complete performance reviews
- Hold weekly staff meetings
- Conduct Monthly Business Reviews
- Maintain positive employee relations
Requirements
- High school diploma or general equivalency diploma required
- Associates Degree preferred
- Previous management experience in fast-paced environment
- Experience in car rental, hospitality, or tourism a plus
- Result orientation with history of success
- Ability to direct and motivate teams
- Proficiency in Technology
- Expert level Microsoft Office skills
- Strong Time Management skills
- Customer service aptitude
- Ability to address issues and resolve customer service problems
- Flexible and adaptable
- Excellent communication skills