Job Description
The director leads multiple car wash locations, optimizing performance and training teams to achieve customer satisfaction and profitability goals.
Mammoth Holdings manages car wash facilities across territories, promoting operational efficiency and positive work environments.
Conduct audits and troubleshoot issues with site managers using data for revenue improvements. Coach teams on service delivery and manage recruitment, employee relations, and safety. Work in diverse territories with potential travel to sites.
Compensation based on experience. Full-time role with flexible hours including peak times and travel. Benefits include opportunities for growth in a sales-driven culture and community engagement initiatives.
Responsibilities
- Work closely with district and site managers to coach and develop team members
- Monitor financial performance across your territory, implementing operational improvements to increase revenue and profitability
- Conduct regular facility audits, ensuring locations were in compliance with company policies and local regulations
- Assist with the troubleshooting of urgent issues and supported site managers in resolving operational challenges
- Played a key role in recruitment and employee development, ensuring teams were trained and equipped to perform their best
- Worked with HR to manage employee relations, payroll, and safety initiatives
- Led initiatives to enhance the team’s understanding and communication of the Unlimited Program to customers, driving sales growth
- Cultivated a safety-conscious culture across all locations, prioritizing both employee and customer safety
- Ensured all locations maintained a "show-ready" standard, creating a welcoming and high-quality experience for all customers
Requirements
- Proven experience in leading operations across multiple locations
- Skilled at overseeing financial performance, analyzing data, and implementing processes to drive profitability
- Knack for coaching, training, and developing teams to deliver exceptional customer service and operational results
- Adept at resolving customer service issues and managing escalations with a focus on satisfaction
- Ability to manage operational checklists, ensure compliance with policies, and maintain equipment to meet quality standards
- Leadership philosophy that emphasizes empowering team members
- Experienced in managing the recruitment process, employee relations, and safety protocols
- Comfortable working in a fast-paced environment and can adapt to changing business needs
- Strong interpersonal and communication skills, with the ability to collaborate across teams
- Committed to community engagement, representing the brand and promoting services locally