Job Description
Pizza restaurants need efficient operations to serve customers fast, and area supervisors address this by managing multiple store locations for Papa Murphy's. They build positive cultures, train crews, and analyze business metrics like profit and loss statements and labor costs. Supervisors handle staffing, scheduling, and reconciliation of coupons using MS Word, Excel, Outlook, and POS systems to create profitable stores.
Papa Murphy's offers take-and-bake pizza at over 1,400 locations nationwide, focusing on quality service and integrity. The company stands out for offering fresh products catering to families through its franchise model. Each location emphasizes efficient operations and clean facilities complying with local health standards.
Supervisors hire, train, and evaluate teams of 5 to 40 employees, providing feedback on customer service standards and tracking inventory. They ensure multi-unit and store managers follow policies on cost control, coupon reconciliation, and payroll, using ServSafe for food safety. Roles involve creating sales plans, baking effective local marketing, and upholding health procedures across prep areas and equipment. They travel via automobile with a valid driver's license, covering geographical areas based on experience, and work 75 percent of the time on their feet to meet deadlines while lifting up to 30 pounds. Challenges include adjusting to volume variations and maintaining labor laws compliance across multiple sites.
Compensation ranges from $65,000 to $75,000 annually, based on experience and area volume. Schedules require travel for business purposes with a valid driver's license. Benefits include competitive pay packages as set by franchisees, varying by location. This role demands physical abilities like standing for extended periods, reaching, bending, kneeling, crouching, and lifting weights up to 30 pounds.
Responsibilities
- Create a positive experience and culture for employees every day
- Hire, train, develop, manage, and evaluate an ambitious, efficient crew
- Provide incredible customer service and train store personnel to do the same
- Flex business skills to create efficient operations, happy guests, and profit
- Ensure Multi-Unit and Store Managers effectively complete duties, such as providing accurate reports, tracking and reconciling coupons and certificates, and creating and posting crew work schedules
- Ensure all stores meet standards for optimum costs, top-notch performance, and Federal, State and Local labor laws
- Ensure all prep areas, equipment, and utensils meet sanitary standards in accordance with company and local health department standards
- Bake up effective sales-building and creative local store marketing plans
- Uphold commitment to proper operational, health, and reconciliation procedures
- Take the lead in opening new stores
Requirements
- 5-7 years of awesome supervisory experience at another quick-service restaurant
- Multi-unit experience
- ServSafe certification required
- Strong communication skills
- Exceptional customer service skills and strategies
- MS Word, Excel, Outlook, and POS proficiency
- Ability to analyze store financials, P&L, break-even, food costs, labor and other financial information
- Ability to meet deadlines and service customers quickly
- Valid driver’s license for automobile travel
- Ability to stand and walk up to 75% of the time
- Ability to lift and/or move up to 30 pounds