Public Storage - Customer Service - Self Storage Manager

Public Storage

Customer Service - Self Storage Manager

Retail Managers Full Time Entry From $31,000
Milwaukee, Wisconsin, United States

Job Description

Self-storage managers assess customer storage needs and conduct unit inspections to rent spaces at Public Storage facilities across the United States. Renters benefit from suggestions on packing supplies and reminders for payments to secure belongings safely. The role audits cash drawers and deposits funds daily using reporting systems for accurate finances. Managers maintain appealing exteriors by sweeping debris and mowing grounds, ensuring facilities welcome diverse user groups.

Public Storage leads the self-storage industry with over 2,000 locations nationwide, specializing in secure storage solutions for residential and business clients. The company earns Great Place to Work recognition for culture, diversity, and career growth through employee voting. Public Storage offers flexible schedules that average 20+ hours for benefits eligibility, connecting staff to national networks.

Managers spend time inside assessing needs with folders and outside inspecting units with keys to check availability. They sell packing supplies at counters, making collections via phone calls and following up with renters. Work involves auditing drawers with calculators and transporting deposits to banks in vehicles. Interactions include greeting tenants at gates and maintaining areas with brooms and mowers. A constraint includes lifting up to 35 pounds for supplies while walking 50% outdoors, climbing stairs in multi-level sites during various weather conditions.

Compensation pays $15.50 per hour for roles with flexible schedules from 9:30 a.m. to 6 p.m., weekends until 5 p.m. Work locations span Public Storage properties without specified cities, requiring own vehicles for travel with mileage reimbursement. Schedules offer full-time or part-time flexibility, averaging 20+ hours for full benefits. Benefits include medical, dental, vision, 401(k) with match, paid time off, sick time, flex spending, company-paid life and accidental death insurance, exclusive vendor discounts, and performance-based bonuses. Public Storage values diversity and inclusion, recognizing top ratings for career growth.

Responsibilities

  • Assess customer storage needs and make suggestions, including selling packing and moving supplies
  • Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
  • Auditing cash drawers and making bank deposits are part of the daily business
  • Help keep customers current with payments and make reminder and collection calls when required

Requirements

  • Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies
  • Valid driver’s license and own vehicle for traveling between work locations
  • Ability to transport lift/move items weighing up to 35 pounds
  • Ability to walk in/around facilities spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors
  • Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris
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