Job Description
This position oversees ticket reviews for data requests, ensuring compliance with runbooks and SLAs across channels like APIs and common objects. It supports cross-functional teams in validating requests and maintaining operation metrics.
TikTok's Cyber Defense & Engineering Team operates security infrastructures on a 5-day in-person schedule for faster alignment in real-time decisions and execution.
Daily activities include triaging urgent requests, coordinating validations with stakeholders, and maintaining documentation like runbooks. Work involves processing SQL tickets, executing audits for non-compliant queries, and producing monthly SLA reports. Tools like request platforms track volume and patterns. Occasional weekend support ensures continuity during specified windows.
Compensation not specified. Fully in-person model requires 5 days per week. Location not detailed. Stakeholders include Product, Security, Risk & Compliance, and Engineering.
Responsibilities
- Evaluate requests against runbook
- Approve/reject within SLA windows
- Request additional information
- Process tickets across channels
- Coordinate validations with stakeholders
- Ensure SQL tickets meet criteria
- Coordinate clarifications
- Identify non-compliant queries
- Drive remediation recommendations
- Track metrics like volume and cycle time
- Identify trends and patterns
- Produce compliance reporting
- Maintain runbooks and criteria
- Analyze product launch documentation
- Map fields to Data Catalog
- Recommend permissions
- Build artifacts for launches
- Submit recommendations
- Coordinate with cross-functional teams
- Provide support including weekends
Requirements
- Own end-to-end review of request tickets
- Triage ticket types
- Support reviews with validations
- Own SQL request reviews
- Execute post-audit processes
- Maintain metrics
- Produce SLA reporting
- Develop documentation
- Perform product launch reviews
- Build mapping documentation
- Serve as primary partner
- Provide timely support