Job Description
This opportunity entails overseeing front office operations at a historic hotel with 200 rooms, ensuring guest satisfaction through receipt of reservations, check-ins, and problem resolution in a luxury setting.
StepStone Hospitality manages the Renaissance Des Moines Savery Hotel, a property offering guest experiences in a fast-paced environment with focus on exceptional service.
Daily tasks cover supervising front desk, reservation systems, shuttle drivers, security, call responses, revenue goals for guest services, and employee training, utilizing software for accounting and processing credit transactions, yet managing constant guest issues requires vigilance.
Work occurs at the Renaissance Des Moines Savery Hotel in Des Moines. The role demands full-time availability without specified compensation or benefits in the source.
Responsibilities
- Maintain service quality standards
- Achieve budgeted revenues and expenses
- Develop financial and operational plans
- Supervise front office operations
- Oversee problem resolution
- Increase guest satisfaction
- Manage reservations and occupancy
- Maintain credit control and security
- Respond to guest requests
- Use office and accounting software
Requirements
- Previous supervisory experience
- Comprehensive knowledge of hotel functions
- Knowledge of federal, state, and local regulations
- Exceptional mathematical and computer skills
- High school education and relevant training
- Ability to obtain licenses or certificates
- CPR training
- First aid training preferred
- Additional language ability preferred
- Minimum lifting of 20 pounds
- Pushing, bending, stooping, manual dexterity
- Hearing, writing, typing
- Minimum pulling of 20 pounds