Workforce Absence Team Lead

Overseeing teams of examiners for disability claims ensures proper adjudication, supporting individuals facing unexpected challenges like illness or injury. This supervisory role monitors workloads, delivers training, and guides reports on complex cases. It maintains professional relationships to uphold client expectations and fair resolutions.

Sedgwick specializes in global claims management, helping people worldwide with solutions for the unexpected. Employing 33,000 colleagues, the company promotes a caring culture and work-life balance while recognizing inclusion. It fosters diverse teams for equitable outcomes in insurance and adjustment services.

Functions include supervising multiple teams of examiners with spans of control, delegating duties, advising on trends and improvements, providing jurisdictional direction on claims, compiling and analyzing reports, conducting quality reviews, handling second-level appeals, reviewing reserves on high-cost claims, monitoring third-party and litigated claims, maintaining client contact, and ensuring proper coding and licensing. Collaborates with management on projects, clients on claims, and direct reports for performance development. Challenges arise in managing high-exposure, complex claims with tight deadlines.

Full-time hours apply, with professional certifications preferred where applicable. Benefits focus on growth opportunities, including leadership training and performance discussions. Private office settings emphasize clear thinking and analytical skills, with travel required as needed. Auditory and visual capabilities support detailed work involving computer keyboarding for multibase data processing.