Job Description
Customer relations specialists manage front-desk operations at healthcare clinics, facilitating client check-ins to ensure timely access to services. They address inquiries and handle documentation to reduce barriers for patients seeking medical care. By coordinating schedules and verifying information, these professionals contribute to efficient patient flow and positive experiences in community health settings.
Compass Health Network functions as a nonprofit healthcare provider delivering behavioral health and primary care services throughout Missouri. The network focuses on underserved populations through integrated clinics that combine mental health, substance use treatment, and family services. With regional coverage, Compass supports mission-driven initiatives to promote wellness in rural areas and build trust through compassionate interactions.
Specialists greet clients at various clinic locations, confirming appointments and updating demographic records. They collect co-payments, process paperwork including sliding fee scales and assistance forms, and balance daily transactions. Operators route phone calls and monitor lobbies to maintain organized spaces. They collaborate with clinical staff for seamless operations and travel to multiple sites for coverage needs. A challenge involves adapting to high-volume periods where quick multitasking under pressure manages walk-ins and inquiries. Specialists maintain HIPAA compliance while using phone systems and scheduling software for accurate data entry.
The position offers $18.89 per hour for full-time employment with Monday to Friday schedules averaging 40 hours weekly, though hours may vary based on clinic demands. A $1,000 retention bonus is available for dedicated participation. Benefits include access to health insurance, vision, and dental plans through employer programs. Additional support encompasses paid time off, participation in wellness initiatives, and training for systems like electronic health records. Work locations span regional Compass Health clinics, with reimbursement for travel between sites and the option for flexible shifts.
Responsibilities
- Greet clients with warmth and professionalism upon arrival
- Manage check-in/check-out processes, appointment confirmations, and daily schedules
- Verify and update insurance and demographic information at each visit
- Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
- Answer phones courteously and route calls/messages appropriately
- Monitor lobby and waiting area to ensure a welcoming and timely experience
- Balance daily cash collections and submit to designated supervisor
- Disperse incoming mail and ensure the front-desk area is clean and organized
- Collaborate with clinical and office staff to support smooth clinic operations
- Travel to multiple Compass Health clinic sites in the region as assigned
- Maintain regular attendance and flexibility to accommodate changing schedules
- Maintain confidentiality and comply with HIPAA and organizational policies
Requirements
- High school diploma or GED preferred
- At least 1 year of customer service experience required
- Valid driver's license and agency-established minimum automobile coverage required
- Love for front-facing roles creating positive first impressions
- Comfort in fast-paced, people-focused environments
- Ability to stay organized and calm while juggling tasks
- Willingness to travel to different office locations
- Capacity to learn multiple systems and procedures
- Clear communication with clients, families, and team members