Job Description
Shift supervisors at coffee shops enhance customer days by overseeing shift operations and motivating teams within bustling environments. They tackle the challenge of balancing service quality with demanding customer flows in fast-paced settings.
Philz Coffee serves specialty coffee in locations across regions, emphasizing community and culture through authentic beverages. The company operates multiple cafes focusing on premium blends and direct consumer engagement.
Team members prepare espresso drinks using grinders, steamers, and tampers while adhering to recipes for consistent taste. Supervisors assign tasks to baristas, monitor employee performance via checklists, and manage schedules to cover absences. They handle cash registers for transactions and coordinate with suppliers for inventory replenishment. Cleaning protocols involve wiping counters and equipment after each use to maintain hygiene in shared kitchen spaces.
Earnings range from $22.55 to $24.55 per hour plus tips averaging $8.00. Positions offer full-time schedules with flexible hours, including weekends and evenings. Benefits include medical coverage, dental plans, vision insurance, life insurance, 401(k) match, commuter benefits, mental health support, paid holidays, vacation, sick leave, employee discounts on beans and drinks.
Responsibilities
- Supervising the daily activities of shifts
- Motivating team members
- Setting standards for service and drink quality
- Handcrafting each cup with care
- Developing relationships with customers and local communities
- Assessing team member performance
- Holding team members accountable for shifts
- Ensuring breaks and lunches are given
- Communicating performance to Store Leaders
- Supporting promotions and new hires through training
- Assisting Store Leaders with administrative duties
- Implementing safety programs
Requirements
- Previous supervisory experience in a fast-paced food and beverage environment preferred