Job Description
This representative assists companies with services at CSC, resolving inquiries professionally. Workers build client relationships, fulfill requests via phone or electronics, and navigate databases for quick solutions. They recommend improvements to enhance business efficiency.
CSC specializes in global business services, offering knowledge solutions in legal and financial areas. With over 8,000 colleagues and offices in 140 jurisdictions, CSC supports clients in Americas, Europe, Asia, and the Middle East.
Activities include responding to inquiries, organizing workflows to meet deadlines, maintaining customer business. Tools involve multiple databases, MS Office, Word, Excel, and Salesforce for navigation. Multitasking in a fast-paced environment requires strong prioritization. Interactions are with internal teams and external clients.
Compensation not specified. On-site at CSC in Logan, UT, Monday-Friday 9am-6pm. Benefits: paid time off, medical, dental, 401(k) plans. Annual success-sharing bonuses available. Professional development through mentorship and training.
Responsibilities
- Build relationships with clients to understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to internal and external clients
- Organize workflow to meet customers' time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and proactively offering appropriate services
Requirements
- Experience working in a customer service or administrative capacity
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Effective verbal and written communication skills
- Salesforce experience a plus