Job Description
The supervisor guides specialists in implementing audio solutions, delivering training, and managing district accounts to enhance classroom learning outcomes.
Audio Enhancement empowers learning through audio tools, valuing team growth and partnership in educational settings.
Coach specialists on implementation and account management using Salesforce for tracking. Conduct KPI reviews, coordinate resources, and monitor performance. Communicate with districts and provide updates to leadership on risks.
Requires at least one year as an Educational Development Specialist. Full-time role with competitive benefits including medical, dental, vision insurance, HSA, PTO, holidays, disability, life insurance, and 401k match.
Responsibilities
- Supervise, mentor, and support Educational Development Specialists in achieving performance goals related to implementation, training delivery, account management, and renewal readiness
- Conduct regular coaching sessions for the team
- Monitor weekly reports and schedules
- Assist with KPI reviews and skill-building opportunities
- Foster a culture of professionalism, customer obsession, knowledge-sharing, and continuous improvement
- Assist with certification, ongoing professional learning, and development pathways to ensure team members remain experts in AE solutions and adult learning practices
- Ensure proactive communication practices, timely follow-ups, and documentation in Salesforce
- Coordinate resources and staffing to meet district needs and ensure coverage during peak periods
- Use data to inform decision-making, prioritize team efforts, and forecast resource needs
- Provide regular updates to leadership on team performance, customer issues, risks, and opportunities
- Continue to support customers as needed in your territory
Requirements
- Must have been an EDS for at least one year