Shift Manager

This role leads shift operations at an Arby's restaurant, where the manager motivates team members to serve sandwiches and meals during peak hours when hunger drives long lines. Employees benefit from additional leadership opportunities that build their careers in a supportive environment. The work focuses on coaching staff to handle orders smoothly and maintain cleanliness using food safety protocols to prevent issues like contaminated ingredients.

DRM Arby's operates a chain of fast-food restaurants specializing in roast beef sandwiches, curly fries, and other American-style meals served in family-friendly locations across the United States.

Daily activities include leading shifts by setting goals for team members and providing positive feedback to improve performance. Managers follow food safety guidelines to inspect kitchen areas and ensure equipment like fryers and grills are maintained. They resolve customer complaints such as cold food or wrong orders by staying calm and mediating solutions. Work involves occasional lifting of 50-pound boxes to restock supplies, adapting quickly to peak periods with high customer volume, but challenges occur when short-handed due to absences or sudden increases in orders.

Compensation is discussed during hiring, with full-time roles offering flexible schedules including evenings and weekends. Work takes place at restaurant locations, sometimes requiring minimal travel for training. Benefits include health, dental, vision, and life insurance, short-term and long-term disability, paid time off, employee referral bonuses, a years-of-service program, and a 401(k) plan. Employees can wear jeans as attire, receive free and discounted meals, and participate in free leadership development curriculum.