Job Description
This role supports seamless shopping by handling in-store services where customers complete purchases via online orders picked up at the store. Associates process BOPS orders, manage returns, and handle transactions using registers and hand devices, ensuring quick fulfillment to keep customers satisfied during peak hours.
M Macy's operates over 150 stores nationwide, offering innovations in retail products and memorable experiences for customers. The company emphasizes hospitality in its stores with traditions like the Thanksgiving Parade, focusing on personalized service across various locations.
In daily tasks, these associates greet customers warmly, verify orders using online systems like BOPS, assist with pickups in the collection area, and maintain spaces by recovering merchandise and cleaning pickup zones. They collaborate with team members to meet sales goals, handle electronic devices for transactions, and may share product information to build customer loyalty through programs.
The position offers competitive hourly pay based on schedule, located in Washington Square, with part-time shifts of 12-24 hours per week often including nights, weekends, and holidays. Benefits include merit reviews, discounts on merchandise, paid time off across eight holidays, and support through an assistance program for mental health and financial advice.
Responsibilities
- Assist with Buy Online Pickup In Store (BOPS) orders and other customer services
- Process returns and handle transactions using registers
- Educate customers on products and store promotions
- Maintain cleanliness and organization of pickup areas
Requirements
- Ability to lift up to 25 pounds and stand for at least two consecutive hours
- Understanding of employment policies and safety rules in English
- High school diploma or equivalent
- Flexible availability including evenings, weekends, and holidays