Job Description
This role maintains daily clinic operations by greeting patients, verifying insurance, collecting payments, scheduling visits, and managing administrative tasks in a physical therapy setting. Coordinators create welcoming atmospheres, convert referrals into evaluations, and monitor clinic inventory to support patient intake processes. The work contributes to efficient clinic growth by ensuring pleasant service and accurate record-keeping.
Benchmark Physical Therapy operates in Charlotte, North Carolina. As a brand partner of Upstream Rehabilitation, the company focuses on entry-level office roles that impact lives through rehabilitation services. Teams emphasize customer service and multitasking in computer programs for daily tasks.
In this position, professionals greet visitors warmly, schedule new referrals from faxes or calls, collect payments at service time, maintain organized workspaces, and perform duties like document routing and managing non-clinical documentation. Resources include computer systems such as Raintree for scheduling, phone lines, and inventory tracking tools. Interactions involve patients, physician offices, business leaders, and clinic directors. A challenge is managing multiple tasks simultaneously, including overtime control and meeting deadlines in a sedentary office environment.
Full-time roles include annual charity day, medical, dental, vision, life, short-term and long-term disability insurance, 3 weeks paid time off plus holidays, and 401K with company match. The position operates Monday through Friday with minimum 40 hours, possibly featuring evening or weekend events. Professional development involves quarterly compliance training and collaboration with territory field trainers.
Responsibilities
- Greet everyone entering the clinic
- Schedule new referrals from faxes or telephone
- Verify insurance coverage for patients
- Collect patient payments
- Maintain orderly front office workspace
- Collect money due at service time
- Convert referrals into evaluations
- Schedule patient visits
- Create inviting clinic atmosphere
- Make welcome calls
- Manage schedule efficiently
- Manage document routing
- Manage personal overtime
- Manage non-clinical documentation
- Manage deposits
- Manage caseload progress note and insurance reporting
- Monitor clinic inventory
Requirements
- High School Diploma or equivalent
- Communication skills for relating to business office and field leadership
- Ability to multitask and meet deadlines
- Efficient time management and presentation skills
- Work with little supervision