Job Description
Customer service representatives process vehicle title and registration requests, ensuring documents like NAFTA permits and bonded titles comply with state and federal laws. This role supports motor vehicle industries by verifying information and resolving inquiries, contributing to efficient registrations for millions of vehicles. Representatives maintain expertise in policies to approve refunds or debit vouchers, ultimately safeguarding vehicle ownership integrity.
Texas Department of Motor Vehicles serves over 34 million registered vehicles statewide. The agency issues titles, registrations, and licenses, partnering with counties and dealers for compliance.
Representatives provide quality service on applications, retrieve data from master files and databases, enter information into systems, balance receipts, and prepare reports; research regulations using manuals and resources; operate computerized testing machines for knowledge assessments; travel up to 10% for outreach, sometimes overnight. Interactions involve public, agencies, and stakeholders, with constraints like lifting boxes up to 50 pounds and standing for periods.
Compensation is $3,600 monthly. Full-time positions at Houston Regional Service Centers offer 40 hours weekly, with possible evenings, weekends, and travel. Benefits include retirement, health insurance, paid leave, longevity pay, and education assistance. Contingent on criminal and driving record checks.
Responsibilities
- Provide customer service on title and registration inquiries
- Process applications and verify original documents
- Enter data into databases and approve document issuance
- Collect and process fees, balance accounts
- Research and assist with complex problems
- Participate in team meetings for best practices
- Travel for additional support as needed
- Prepare and edit correspondence for stakeholders
Requirements
- High school diploma or equivalent
- 2 years in customer service or office administration
- Valid Class C driver's license
- Satisfactory driving record