Job Description
Managing day-to-day customer relationships and processing orders contributes to delivering aluminum products that support automotive manufacturers in building vehicles. This role addresses customer needs for timely and accurate supply of coil, sheet, and plate materials, ensuring production lines run without interruption. Representatives coordinate with supply chain teams to track shipments and resolve discrepancies, using Oracle systems to input orders and Excel for data analysis.
Arconic produces aluminum sheet, plate, and extrusions for aerospace, automotive, commercial transportation, industrial markets, and building sectors. The company draws on over a century of innovation to create products that enhance performance in flying, driving, and construction. Rolled Products business unit specializes in a wide variety of coil, sheet, and plate offerings to meet diverse customer specifications. Arconic serves global clients with advanced manufacturing techniques that prioritize quality and efficiency.
Daily activities include booking customer orders through non-standard entry processes and managing status checks using multiple computer systems including MS Office programs like Word, Outlook, and Excel. Employees generate written quotations for pricing, expedite orders with plant teams, and collaborate with Outside Sales on new business opportunities. Tasks involve translating customer specifications into order details, enhancing positive relationships, and supporting support staff with the customer order cycle. Interactions occur with supply chain managers, plant supervisors, and manufacturing sites across various locations. A common challenge is handling fast-paced environments with high stress, requiring negotiation skills and critical thinking to maintain service standards.
Work location is at the Davenport Works facility in Iowa, with full-time on-site arrangement. Standard hours follow a Monday to Friday schedule, but requires flexibility for overtime as needed. Benefits include medical plans, dental coverage, 401k retirement, life insurance, vision, disability, educational assistance, adoption help, and paid time off. Professional development offers opportunities through internal training in customer service principles and supply chain processes. Unique work environment emphasizes integrity, safety, diversity, and operational excellence in manufacturing settings.
Responsibilities
- Manage the day-to-day account activities for customers
- Book customer orders, handle non-standard order entry, perform status checks, and expedite orders
- Resolve related problems involving the plant
- Establish and enhance positive customer relationships
- Work closely with Supply Chain Management at the plant to ensure material availability
- Translate customer requirements and specifications prior to order entry
- Prepare written quotations to quote pricing
- Cooperate with Outside Sales in developing new business opportunities
- Guide support staff regarding the customer order cycle process
Requirements
- Associates degree from an accredited institution
- Minimum 3 years of experience in sales, customer service, supply chain, accounting, or information systems
- Employees must be legally authorized to work in the United States without visa sponsorship
- ITAR compliance required, defining U.S. person status as U.S. Citizen, Permanent Resident, Political Asylee, or Refugee
- Bachelor's degree from an accredited institution preferred
- Experience in sales, customer service, accounting, information systems, or supply chain in a manufacturing environment preferred
- Proficient computer skills including Oracle and MS Office programs like Excel, Word, and Outlook preferred
- Experience using multiple complex computer systems simultaneously preferred
- Experience analyzing data from multiple sources preferred