Job Description
Engineers provide on-site support for diagnostic imaging equipment. They troubleshoot maintenance, updates on CT, MRI, PET-CT, X-ray, ANGIO systems. Work with centers to carry resolutions, delight customers. Embrace technology, leverage strengths in service. Lead new system launches. Build competence in assistance, escalate issues for resolution. Responsible for installations, attend trainings, complete certificates. This ensures high satisfaction in medical imaging with diversified products like CT, MRI.
United Imaging developers suppliers advanced medical devices, digital solutions, intelligent solutions covering diagnosis, treatment processes. Company based in Houston, passionate expanding sales, support structures.
Staff work closely with centers (regional, headquarters) for troubleshooting, maintenance, updates on tissues CT, MRI, PET-CT, X-ray, ANGIO. Play role in launches. Escalate challenges for resolution. Responsible for installations on products in region. Attend service training courses overseas, US, work toward certificates. Embrace strengths. Leverage support. But requires living near Shreveport, LA, medical imaging field experience.
No salary listed. Remote field position in Shreveport, LA geographic region. Involves extensive travel 75% for support, training. Benefits medical, dental, vision, short long-term disability, employee assistance, paid basic life insurance, 401(k) employer match, paid time off, sick leave, 12 paid holidays. Compensation based on skill, qualifications, location, experience. Includes incentives like bonuses.
Responsibilities
- Provide top-level on-site service support that delights customers and sets the benchmark
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
- Embrace new technology while levering core strengths in customer service and service support
- Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate
Requirements
- Prior medical imaging field service experience required
- Associate degree in technical field and/or equivalent experience preferred
- Familiar with principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
- Ideally, previous field service experience managing a geographic territory and strong troubleshooting ability
- Possess relevant IT skills with competence on Windows, Microsoft Office suite, network communication and connectivity
- Strong customer communication skills with ability to communicate effectively verbally and in writing
- Demonstrated ability to contribute to a team environment
- Superb customer facing skills working with customers and internally at all levels
- Valid driver's license and good driving record required
- Willingness to travel extensively (at least 75%)