Job Description
In hotel lobbies, this manager assigns 15 rooms daily to staff, inspects turndowns with fresh towels on king beds, and orders linens in 50-pound bulk cartons monthly. Their oversight in a 120-room property creates welcoming spaces for guests arriving late at night. The role uses checklists on iPads for quality control.
Resolute Road Hospitality manages hotels like Tru by Hilton with a focus on guest satisfaction across hospitality chains. The company seeks growth opportunities, recently launching new openings in Tennessee.
Daily activities include tracking amenities like soaps and coffees in inventory spreadsheets, conducting meetings with teams of 8 housekeepers to review feedback forms, and escalating lighting repairs to engineering via walkie-talkies. Managers use vacuums and chemicals like chlorines for laundry, follow TIPs protocols for service standards, and monitor budgets with hourly payroll reports. Working in rooms filled with beds and carts, they lift 20 pounds frequently for supply restocking. Challenges involve meeting brand cleanliness in 30 minutes per room amid weekend rushes, requiring standing for full shifts.
Compensation details are not provided. The role is full-time in Goodlettsville, Tennessee, with varying schedules including nights and holidays. Benefits include Travel Perks, Optional Daily Pay, Flexible Schedules, Health/Life Insurance, 401k, Paid Time Off, Dental/Vision, Employee Assistance Program, and Referral Program. Development requires TIPS certification and on-the-job training.
Responsibilities
- Manage daily operations of the housekeeping department
- Supervise and payroll laundry services
- Source, interview, train, and develop housekeeping staff
- Track and order inventory such as amenities and linens
- Interact with hotel associates in various departments
- Conduct monthly department meetings
- Supervise cleaning of guest rooms and public spaces
- Develop lost and found procedures
- Request and follow-up on maintenance issues
- Ensure compliance with company policies
- Monitor employee performance and provide feedback
Requirements
- High school diploma or GED, or equivalent experience
- TIPS certification or ability to obtain upon employment
- Previous hospitality housekeeping experience
- Two to four years of supervisory experience
- Knowledge of housekeeping and laundry operations
- Proficiency in English, preferably bilingual in Spanish
- Ability to access and input information into computer systems