Job Description
Banking associates help customers manage financial needs through personalized account services in a branch setting. They open new accounts, process transactions using cash devices and software systems, and guide clients on products like mobile apps and online banking to simplify everyday finances.
JPMorgan Chase provides financial solutions to nearly half of America's households, offering products such as mortgages, investments, and small business loans. The firm serves over 50 million customers across 5,000 branches, emphasizing relationships and technology to support small businesses and individuals.
Daily activities include greeting clients warmly, managing lobby traffic with a queue system, handling deposits and withdrawals through branch operations, and performing machine maintenance on cash vaults and ATMs. Associates build trust by sharing knowledge of services, assisting with account openings, and collaborating with team experts to resolve issues under compliance rules.
Compensation includes base pay based on experience, with possible commission-based incentives, located at the Woodburn branch in Woodburn, Oregon, with a 20-hour weekly schedule including weekends. Benefits encompass comprehensive health care, a 401(k) match, tuition reimbursement, backup childcare, and financial coaching programs to support employee well-being.
Responsibilities
- Greet clients and manage branch lobby traffic
- Assist with account openings and daily transactions
- Educate clients on mobile and online banking tools
- Perform branch operations including cash handling
Requirements
- High school diploma or GED equivalent
- Client service experience or comparable experience
- Ability to build trusted relationships with clients
- Strong communication skills and attention to detail