Job Description
The position manages patient financial experiences by explaining costs and insurance, handling payments, and coordinating claims to support orthodontic care delivery.
Specialty Dental Brands, operating through Red Rock Orthodontics, provides orthodontic services with a focus on professional and empathetic patient interactions.
Review treatment plans with patients using practice management software. Enter financial data, collect payments, and verify benefits across dental and orthodontic lines. Post payments and follow up on accounts receivable. Interact with clinical teams and maintain HIPAA compliance.
Locations not specified in source. Full-time schedules within clinic hours. Benefits include competitive salary with potential for bonuses based on experience. Professional development opportunities through training in dental software and insurance procedures.
Responsibilities
- Greet patients and families in a professional, friendly manner
- Review treatment plans with patients and clearly explain associated fees and payment options
- Prepare, present, and secure signatures on financial contracts
- Accurately enter patient financial information into practice management software
- Collect payments at time of service and establish payment plans as appropriate
- Verify dental/orthodontic insurance benefits and coverage
- Submit initial and continuation claims to insurance carriers and follow up as needed
- Post insurance payments and adjustments to patient accounts
- Maintain accurate account records and ensure timely posting of all payments
- Monitor accounts receivable and follow-up on overdue balances professionally
- Prepare end-of-day reports and assist with daily reconciliation
- Answer patient questions about billing, insurance, and financial policies with patience and clarity
- Communicate with clinical team to ensure coordinated patient care
- Maintain compliance with HIPAA and confidentiality standards
Requirements
- Prior experience in dental or orthodontic financial coordination preferred
- Strong customer service and interpersonal communication skills
- Excellent organizational skills with attention to detail
- Proficiency with dental practice management software and Microsoft Office
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of dental insurance terminology and procedures preferred