Job Description
Hotel clerks facilitate guest arrivals and departures at casino resorts, processing details to confirm reservations accurately. They provide directions and resolve issues, enhancing visitor experiences in entertainment settings. By handling fees and running reports, clerks ensure operational efficiency and revenue tracking.
Boyd Gaming stands as one of the leading casino entertainment companies in the United States. Operating in multiple gaming jurisdictions, the corporation offers integrated experiences with hotels and casinos. Boyd focuses on shareholder value and team member growth through business philosophies that emphasize evolution and leadership.
Clerks input registrations on computers, distribute keys, and process payments using cash and credit systems. They manage complaints, communicate with hosts, and prepare reports. Workers handle manual processes during system failures and balance shifts via audits. A key constraint is multitasking during busy periods while auditing figures and standing extensively. They use systems like LMS and CMS for operational tasks.
The on-call role provides flexible shifts without guaranteed hours, focusing on casino hotel environments. Compensation follows Boyd's standards with potential for bonuses on performance. Benefits include confidential handling per EEO guidelines and possible hire incentives. Development opportunities encompass certifications in gaming regulations and computer systems training. Locations vary by Boyd property, with onboarding in facility-specific procedures.
Responsibilities
- Provide guests with friendly and efficient check-in and check-out experience
- Provide guests with general information regarding hotel, amenities, and special events
- Sell rooms utilizing excellent customer service skills and yield management
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc.
- Complete all registration forms and computer input
- Retrieve and distribute room keys
- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
- Communicate with Executive Hosts regarding hotel stays
- Utilize computer to run necessary reports
- Balance all transactions at the end of shift (audit out)
- Operate manual procedures in the event of computer failure
- Other duties as assigned by management
Requirements
- High school diploma or equivalent
- Minimum 6 months front desk experience
- Ability to utilize basic office machines and telephone
- Minimum typing speed 45 WPM
- 10-key experience a plus
- Ability to communicate in English
- Knowledge of hotel key system
- Able to work flexible shifts
- Able to stand for long periods
- Detail oriented and able to multitask
- Ability to add, subtract, and audit accounts
- Money handling experience
- Ability to operate electronic draft system
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems
- Able to obtain/maintain necessary certifications and/or licenses as required by local gaming regulations