Job Description
The assistant maintains grounds and facilities at an RV park, repairing systems and ensuring cleanliness for a safe guest experience.
The William Warren Group operates self-storage and RV parks, fostering creative and collaborative environments for team contribution.
Respond to service requests for HVAC, plumbing, and electrical repairs using tools and maintenance equipment. Perform lawn care, snow removal, and cleanliness tasks. Document work orders and report concerns. Work weekends and lift up to 50 pounds.
No specific compensation provided. Full-time role requiring valid driver's license and reliable vehicle. Benefits through StorQuest family include opportunities for career growth in a dynamic setting.
Responsibilities
- Responding to, completing and documenting all assigned service requests/work orders efficiently, courteously and in a timely manner
- Resolving maintenance issues including HVAC, plumbing, electrical, carpentry and appliance repair while taking preventative measures
- Responding promptly to company calls, including prioritization of service requests and/or schedules; Lawn Care, cleaning, snow removal and maintenance of grounds, and common areas, as necessary
- Ensuring the overall cleanliness and organization of the maintenance shop or storage areas
- Maintains tool and supply inventory
- Providing customers with outstanding customer service and representing the brand positively and professionally at all times
- Providing updates to the General Manager and/or Grounds Supervisor regarding work order status, customer communication and concerns
- Reporting customer service, operational, safety and security concerns to management to resolve in an efficient and timely manner
- Performing on-call duties as determined by the manager
- Maintaining the physical condition of the community
- Complying with all state, federal and local laws
- Complying with company policies and state & federal safety practices and regulations
- All other duties as assigned
Requirements
- 1-3 years preferred experience with resolving maintenance issues including HVAC, plumbing, electrical, carpentry and appliance repair
- Degree in Hospitality/Recreation/Tourism Management preferred
- RV Park/Resort Experience preferred
- Campspot Software Experience preferred
- 1-3 years preferred experience with suggesting preventative maintenance, observing safety violations, and additional findings that impact the property
- Must have a valid driver’s license and reliable vehicle
- Must be able to work weekends
- Excellent communication skills (verbal and written) including active listening
- Relationship skills: ability to develop and sustain cooperative working relationships – both internal and external
- Organizational skills/Multi-tasking: Exceptional organization skills with the ability to allocate one’s time effectively, work under pressure, and meet tight deadlines
- Strong accountability combined with strong work ethic and enthusiasm for teamwork
- Energetic self-starter with an ability to thrive in a fast paced environment
- Intrapersonal: A willingness to learn in a dynamic environment that includes new ideas and innovation
- Ability to walk, bend, stand, and stoop frequently
- Ability to lift up to 50 lbs frequently
- Ability to push up to 50 lbs frequently
- Ability to lift above head frequently
- Ability to work evenings and weekends as needed or required
- Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
- Ability to communicate in written and verbal format frequently
- Ability to operate a cell phone and/or other technical devices used by the company frequently