Job Description
Sales associates at H&M Group advise customers on fashion styles while maintaining the sales floor, folding garments, merchandising sections, and processing transactions. This role contributes to store sales and profit by creating easy shopping experiences and promoting loyalty programs.
H&M Group offers the latest fashion and inspiration at sustainable prices, including designer collaborations and essentials. The company operates globally with a focus on quality, accessibility, and ethical practices across brands like H&M, COS, Monki, and others.
Morning routines start with greeting customers, assisting with product inquiries on the sales floor, unloading delivery trucks to unpack and label merchandise, replenishing stock in sales and stock rooms, ringing up purchases at the register while following best practices, and educating on loyalty programs. Work involves lifting over 20 pounds, standing for long periods, bending, and using ladders or step stools. One challenge is balancing fast-paced multitasking in a team environment during busy periods.
Compensation starts at $11.75 per hour for part-time roles. Locations include Stonecrest Mall with flexible hours, including nights and weekends. Benefits include a staff discount on all group brands like H&M, COS, Monki, H&M HOME, & Other Stories, ARKET, Afound, access to the H&M Incentive Program (HIP), attractive global perks, and development opportunities. The environment encourages diverse, inclusive workplaces with extensive global growth prospects.
Responsibilities
- Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
- Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
- Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
- Actively process, stock, and replenish garments on sales floor and stock room
- Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine
- Eager to educate and promote our H&M Loyalty program to our customers
- Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
- Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
- Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store
Requirements
- Passionate for customer service and helping people find their style
- A multi-tasker who enjoys working in a fast-paced environment
- Inclusive, positive, creative, and willing to learn on the job
- A team player with a flexible approach
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a step stool
- Must be able to work a flexible work schedule including nights and weekends