Job Description
Staff at Dairy Queen's Edina restaurant greet fans and deliver exceptional service by managing shifts with enthusiasm. Employees lead teams to exceed expectations in a fast-paced environment, creating positive memories for customers through timely responses and quality interactions. Work focuses on enthusiastic welcomes and solutions that boost satisfaction.
Dairy Queen operates over 7,800 franchises in more than 20 countries as a subsidiary of Berkshire Hathaway. Headquartered in Minneapolis, the company develops systems for DQ restaurants worldwide.
Team members handle tasks like assisting with food preparation, using point-of-sale systems for orders, and cleaning stations. They collaborate with managers to train staff on safe handling practices and resolve bottlenecks. Interactions involve constant communication with customers and team members. Balancing speed with organization poses challenges in maintaining positive attitudes.
Hourly pay ranges from $15.00 to $17.00, depending on experience. Employees work shifts in Edina, Minnesota, including evenings and weekends. Benefits include ServSafe certification opportunities. High school diploma or equivalent required.
Responsibilities
- Greet and welcome Dairy Queen fans enthusiastically
- Strive to exceed fan expectations with timely service
- Assist in managing restaurant areas during shifts
- Pace crew performance by resolving workflow bottlenecks
- Coach crew members on skills and productivity
- Ensure restaurant is organized and staffed
- Solve fan concerns using service recovery standards
- Model performance standards for all stations
- Exhibit genuine passion for excellence
Requirements
- 6+ months high volume quick service restaurant experience
- High school diploma or equivalent
- ServSafe certifiable
- Strong safe food handling knowledge
- Ability to stand entire shift and lift 50 pounds
- Good manners and positive attitude