Job Description
The key supervisor role oversees daily restaurant operations during opening or closing shifts at Bob Evans Restaurants, opening cash registers, counting floats. This ensures smooth service for breakfast rushes, with responsibilities for brewing coffee, checking freezers. Supervisors handle guest complaints, defusing situations over order mix-ups. They complete end-of-shift reports on sales totals.
Bob Evans Restaurants operate family dining locations serving farm-fresh plates like sausage and pancakes. The company values teamwork leading to high guest satisfaction rates.
Supervisors train team members on procedures like turning off ovens, locking doors. They schedule breaks during slow periods, filling in for absent servers. Use computers for inventory counts on potatoes or eggs. Maintain cleanliness by mopping dining room floors, wiping tables. Provide feedback to staff on performance, like speed during peak hours. Handle resolutions for refunded checks due to overcharges. Monitor inventory of napkins and straws in storage. Assist managers with hiring by reviewing applications.
Earnings up to $22 per hour based on experience, location. Shifts include nights and weekends, with early closes no later than 10 PM. Benefits encompass medical, dental, vision, 401k match, flexible scheduling. Physical tasks include walking dining rooms, lifting boxes up to 50 pounds. Development opportunities include promotion to assistant manager roles.
Responsibilities
- Provide daily supervision of team members during opening and closing shifts to ensure company standards
- Model professional behavior and create a warm, hospitable atmosphere
- Maximize financial success through productive shifts
- Open and close restaurant in accordance with policies and procedures
- Provide supervision support during shift not necessarily related to opening or closing
- Effectively handle guest complaints to achieve satisfied guests
- All other duties as assigned
Requirements
- High school diploma or equivalent
- Prior experience in leadership role required
- 1-2 years in family, fast-food, or casual dining restaurant preferred
- Excellent communication skills
- Strong interpersonal and conflict resolution skills
- Strong planning and organization skills
- Dedication to exceptional guest service
- Strong computer skills
- Strong analytical/problem-solving skills
- Exceptional team building capability
- Basic business math and accounting skills
- Basic personal computer literacy
- Ability to manage multiple projects
- Ability to be role model in appearance and presentation
- Available to work a variety of shifts and weekends