Job Description
As the first point of contact, the Host welcomes guests into Oak & Stone Restaurants, presenting menus and sharing specials to create positive dining experiences. This role builds guest satisfaction by managing waitlists and quoting accurate wait times, ensuring tables turn efficiently. Clean tables get wiped down, menus stocked, and host areas organized to maintain a welcoming front-of-house environment.
Oak & Stone Restaurants operates as a dining establishment where team members focus on customer service in a casual setting.
Daily duties involve running the floor plan board, observing table statuses, and cleaning dining areas. Additional tasks include replacing ketchup bottles, cleaning windows, sweeping floors, and maintaining restrooms by refilling towels and soap. Shifts may include side work like organizing merchandise. The role interacts with guests upon arrival and departure, plus management for reporting and meetings.
Work takes place on-site at restaurant locations. Schedules vary with evenings, weekends, and days available. Uniforms must be neat, and grooming standards enforced. Benefits include direction from management and opportunities for growth in a fast-paced hospitality environment.
Responsibilities
- Greets and seats guests, presents menus to guest, and informs them of any specials
- Treats all guests in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations
- Takes names on a waiting list and quotes wait times to guests when tables are not immediately available
- Runs the floor plan board
- Observes tables and keep track of clean, dirty, and occupied tables
- Cleans and wipes down tables
- Cleans, organizes, and stocks menus in the host area
- Fulfills various side work projects including but not limited to replacing bottles of ketchup, cleaning windows, and sweeping floors
- Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience
- Maintains restrooms throughout the shift (refill paper towels and hand soap)
- Organize merchandise
- Reports to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential
- Maintains adherence to all Company policies and procedures
- Other duties as directed by management
- Reports to required meetings