Job Description
An administrator manages Workday platforms to support seamless system launches and operations for disability support services. This position ensures efficient handling of business processes in hybrid environments, directly influencing user experiences for over 2,000 staff and individuals with disabilities. Roles focus on integrating security, integrations like EIB and Core Connect, and ongoing enhancements.
Dungarvin provides supports for people with intellectual and developmental disabilities across 15 states. The organization operates group homes and individual services, partnering with families and communities since 1976.
Typical activities include configuring tenancies, business processes, and security roles, leading releases and enhancements, maintaining documentation and training materials, troubleshooting complex issues, and facilitating change control committees with HR, Finance, IS leaders. Work involves tools like Microsoft Office 365, Prism, Core Connect, and APIs, alongside vendor management. One challenge is transitioning to increased onsite work while managing vendor relationships and integrating with enterprise systems.
Compensation is $116,000 annually with a fixed rate. Location operates in a hybrid model, starting with 4 days onsite and transitioning to 1-2 days onsite in Mendota Heights MN. Schedule entails 8 AM to 5 PM CST, with potential weekends, occasional travel for conferences. Benefits encompass medical, dental, vision insurances, pet insurance, 401(k) with 3% match, PTO, sick leave, FSA, HSA, employee discounts, referral program, and professional development through vendor training and certifications.
Responsibilities
- Manage Workday tenant configuration, processes, settings
- Lead updates, releases, enhancements
- Maintain documentation, guides, materials
- Evaluate, implement new features for impact
- Serve as technical escalation for issues
- Train Tier 1 & 2 support teams
- Manage ticket queues, resolve problems
- Lead change control committee with stakeholders
- Facilitate decisions, communications, approvals
- Manage vendor relationships, optimize performance
Requirements
- Bachelor’s in Information Systems, Information Technologies, Information Technology, Computer Science, or related field with equivalent experience
- 7+ years of hands-on Workday administration including tenant management, business processes, security, integrations, reporting
- Proficiency in troubleshooting, tier-3 support, report building, documentation
- Experience with cloud platforms, Microsoft Office 365, data tools like Prism, calculated fields
- Preferred: experience with third-party integrations, security management, CompTIA A+ or Workday certifications