Job Description
Processing medical record requests in Orlando, this role manages patient health information by responding to calls and documentation needs, ensuring accurate records that enable timely healthcare decisions for providers and insurers. Patients benefit from compliant access to their data, solving barriers in traditional filing systems through digital organization.
Datavant leads in health data exchange with the largest network in the U.S., powering secure platforms for life sciences, government, and care providers to make informed decisions.
Specialists receive and process requests per policies, maintain confidentiality, use software for documentation, inform managers of issues, assist additional duties, apply privacy regulations, manage records securely compliant with HIPAA, prepare charts from sources, assemble in standard order, create digital images, respond to retrieval requests, answer calls, assist walk-ins, handle administrative tasks like faxes and mail, meet productivity metrics, and schedule pick-ups. Work involves two computer monitors, phones, fax machines, printers, and office equipment, interacting with patients, insurance, attorneys, and internal teams, with challenges in high-volume production and fluctuating volumes.
This full-time Monday-Friday role runs 8:00 a.m. to 4:30 p.m. EST in one location, offering PTO, health, vision, dental insurance, 401(k), and tuition assistance, with potential overtime during peaks.
Responsibilities
- Receive and process requests for health information
- Maintain confidentiality and security
- Maintain software knowledge
- Adhere to code of conduct and policies
- Inform manager of difficulties
- Assist additional duties
- Apply medical privacy regulations
- Manage patient records
- Safeguard records with HIPAA
- Prepare new charts from sources
- Assemble records accurately
- Create digital images
- Respond to record requests
- Answer inbound outbound calls
- Assist patient walk-ins
- Handle administrative duties
- Meet productivity expectations
- Schedule pick-ups
Requirements
- High school diploma or GED
- Ability to commute between locations
- Able to work overtime during peaks
- Basic computer proficiency
- Comfortable with phones, fax, printers
- Professional verbal and written communication
- Detail-oriented for accurate records
- Strong data entry skills
- Ability to work with minimum supervision
- Organization and multi-tasking
- Respond quickly in fast-paced setting
- Experience in healthcare environment preferred
- Production or metric-based experience preferred
- In-person customer service experience preferred
- Ability to build relationships preferred
- Comfortable with new ideas preferred