Patient Access Representative

The patient access representative welcomes 30-60 patients per day in urgent care clinics to provide fast, friendly check-ins impacting healthcare access for St. Louis communities. This role solves patient experience issues by handling intake in a high-volume setting. Daily methods include greeting patients, inputting data into electronic medical records, verifying insurance via online tools, explaining co-pays and deductibles, collecting payments, and managing calls while collaborating with clinical staff to smooth patient flow.

Total Access Urgent Care, known as TAUC, has provided top-ranked patient care for St. Louis communities since 2008. It delivers state-of-the-art services with onsite digital X-ray, CT scan, Ultrasound, EKG, and laboratory assays. Operations include IV hydration, medication administration, laceration suturing, reduction and splinting of minor fractures and dislocations, and abscess drainage to serve communities efficiently. Urgent Care Group organizes TAUC operations to change healthcare delivery with affordable care ranging $17-18 per hour starting pay.

Typical activities involve welcoming patients professionally upon arrival and thanking them at departure for confidence-building experiences. Staff guide intakes with patience, input details into EMR systems accurately, verify coverage using software tools and databases, explain financial aspects in simple terms, collect co-payments, handle sensitive conversations tactfully, answer incoming calls for questions or follow-ups, assist with patient inquiries, and coordinate with medical teams to ensure smooth transitions. The role occurs in fast-paced clinics with 30-60 patients daily, using EMR for record-keeping and requiring travel between up to 10 local locations during shifts. Challenges include managing time under pressure in team-driven environments with alternating 12-hour shifts from 8 AM to 8 PM.

Starting pay ranges from $17-18 per hour based on experience with full-time flexible schedule of three 12-hour shifts per week from 8 AM to 8 PM, alternating weekends and holidays, allowing weekday off-days. Position locates in St. Louis Hills, Missouri with potential roving to nearby Urgent Care Group locations. Benefits include health insurance, dental, vision, life, short-term disability, 401(k) with employer match, paid time off, free urgent care for spouse and children with insurance, Employee Assistance Program for counseling and resources, Amazon Prime reimbursement or membership discounts, ticket deals, unlimited gym access via Fitness Passport, and career growth through performance-based raises and promotions. Development opportunities include learning medical terminology, EMR systems, insurance processes, customer service skills, problem-solving, and multitasking abilities.