Job Description
Supporting HR operations at Chewy's Clayton fulfillment center involves advising leaders on compliant employee relations and fostering engagement in high-volume environments. This role interprets policies, conducts investigations, and analyzes metrics like turnover, directly improving team member experiences and retention across distribution operations.
Chewy operates as an online pet retailer with fulfillment and distribution centers, focusing on convenient, high-quality pet products and services through extensive logistics and customer support systems.
Work includes interpreting HR policies for compliance with employment laws, acting as contact for queries on programs and matters, supporting relations by advising on issues and documenting investigations, providing coaching on culture and leadership, maintaining data in systems and reporting trends with recommendations, supporting processes like onboarding, leaves, benefits, and exits, partnering with specialists for programs, conducting trainings on compliance and DEI, recognizing patterns for policy improvements, contributing to engagement strategies via feedback, and serving as culture ambassador.
Shift typically Monday-Thursday from 1:00 PM to 11:30 PM, located at Clayton, Indiana fulfillment center with occasional travel. Benefits align with equal opportunity employer standards, including accommodations for disabilities.
Responsibilities
- Interpret and apply HR policies and procedures, maintaining compliance with federal, state, and local employment laws
- Act as primary HR contact for Team Members and managers, addressing questions on policies, programs, and day-to-day matters
- Support employee relations by advising leaders on performance issues, disciplinary actions, and policy violations; conduct low-to-moderate risk investigations
- Provide coaching and guidance to managers to build leadership capability, reinforce Chewy's culture, and improve workplace effectiveness
- Maintain data integrity across HR systems; create and analyze reports on trends like turnover, attendance, engagement, and recommend actions
- Support key HR processes including onboarding, leave of absence/ADA accommodations, benefits, immigration, contingent workforce needs, and exit interviews
- Partner with COEs and HRBPs to implement company-wide HR programs, tailoring for fulfillment center needs
- Conduct HR-related training sessions on compliance, performance management, DEI awareness
- Recognize patterns in HR inquiries and collaborate on policy updates or training opportunities
- Contribute to site-level engagement and retention strategies by collecting and sharing feedback, survey results, and exit interview data
- Serve as culture ambassador, modeling Chewy's Operating Principles and influencing positive Team Member relations
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field or equivalent experience
- 3+ years of HR experience, ideally in fulfillment, manufacturing, distribution, or high-volume settings
- Solid knowledge of employment law and HR compliance practices
- Excellent communication and interpersonal skills
- Proven ability to handle sensitive employee issues with discretion and professionalism
- Experience using HR metrics and data for decisions
- Strong problem-solving skills in fast-paced environments
- Self-starter with prioritization and independent work abilities
- Occasional travel may be required