Job Description
Fast-paced service at Dairy Queen creates fan memories through timely orders of items like Blizzards and burgers in a corporate restaurant. Lead team members pace operations to maintain speed standards, resolving bottlenecks in workflows during peak hours. Shift leads manage sections like the grill or counter, ensuring safe food handling under pressure.
Dairy Queen, a Berkshire Hathaway subsidiary, operates over 7,800 restaurants globally through International Dairy Queen, Inc. based in Minneapolis, Minnesota. The brand services system of franchises and owned stores, focusing on extraordinary customer experiences. DQ commits to talent with initiative, rewarding strategic thinking in positions that recognize ambition.
Job functions include greeting customers and suggesting combos for upsells, assisting managers with training crew on ServSafe standards using checklists. Leaders organize staffing by shifting team members across stations, maintaining HACCP protocols for food temperatures logged in systems like ServSafe. They solve complaints by applying recovery standards, modeling performance for workstations like the drive-thru. Interactions involve direct supervision of crew, with 50-pound lifting required. Model behaviors create harmonious teams in a positive environment. Expected to stand entire shifts, often 8 hours, with duties assigned dynamically. Challenge involves 6+ months high-volume experience needed for handling hectic rushes without compromising hygiene.
The role pays $15-$17 hourly in Richfield, Minnesota, for non-exempt positions. On-site arrangement in corporate restaurant without relocation. Benefits not specified, but includes confidential EEO recruitment, with inclusion commitment and E-Verify for work authorization. Work environment fosters positive culture with Fun in shifts.
Responsibilities
- Greet and welcome fans
- Strive to exceed fan expectations
- Assist in management of restaurant areas
- Pace crew to high performance levels
- Assist with training and coaching crew members
- Ensure restaurant organization and staffing
- Solve fan concerns using service recovery standards
- Maintain cooperative working relationship
- Model performance standards
- Perform other duties as assigned
Requirements
- Minimum 6+ months high volume quick service restaurant experience
- High School diploma or equivalent or in process
- ServSafe certifiable
- Highly organized and detail oriented
- Ability to stand entire shift and lift 50 pounds
- Good manners, proper personal hygiene, promptness
- Fun and positive attitude
- Capable of supervising areas in fast-paced environment