Job Description
Asset protection partners monitor store activity and respond to incidents to maintain safe environments for customers shopping at Sephora locations. Clients benefit from deterring theft while rearranging displays with 75-80% time on the selling floor ensuring smooth retail operations. The role focuses on implementing shrink reduction strategies using CCTV cameras and reporting tools to investigate losses professionally. Partners collaborate with district managers to de-escalate conflicts, prioritizing employee safety during peak hours.
Sephora operates beauty boutiques globally, specializing in cosmetics, skincare, and fragrance products with in-store experiences and online connectivity. The company serves diverse client demographics including professionals and vacationers seeking personalized makeup consultations. Sephora emphasizes inclusive communities by celebrating unique backgrounds in team-building exercises and inclusive gatherings for over 500 stores worldwide.
Partners spend most time on selling floors, monitoring units with CCTV systems to identify security risks and recording incidents in digital reports. They conduct audits of inventory and complete paperwork for asset protection databases, using CCTVs to track movements during de-escalation. Interactions include collaborating with store leaders on training sessions about safety protocols and testifying in courts for legal cases. Work involves auditing cash registers and documenting investigations with laptops, while adhering to licensing requirements for loss prevention tools. A challenge includes lifting up to 50 pounds for equipment checks and maintaining punctual attendance during flexible retail shifts including nights, weekends, and holidays.
Compensation ranges from $23.00 to $27.12 per hour for full-time roles with 30-40 hours weekly. Work locations include Sephora stores like the one in Broomfield, Colorado, with potential support at multiple sites requiring travel. Schedules demand availability during peak operations such as evenings, weekends, and holidays for steady coverage. Benefits include comprehensive healthcare, wellbeing programs, and meaningful rewards tailored for eligibility, alongside commitments to inclusion without discrimination based on sex, pregnancy, race, color, national origin, gender identity, age, religion, sexual orientation, military status, disability, or other protected categories. Sephora considers applicants with arrest or conviction records consistent with fair chance ordinances.
Responsibilities
- Promote safety & awareness
- Lead/join meetings and training to increase asset protection and reinforce safety protocols
- Maintain strong store presence
- Spend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment
- Partner with leadership
- Collaborate with managers to align shrink reduction and safety initiatives
- Monitor & investigate
- Use CCTV and reporting tools to identify and investigate losses
- Incident response
- De-escalate situations professionally, prioritizing safety and client experience
- Execute audits and reporting
- Complete audits and prepare reports for asset protection efforts
- Comply with all asset protection policies and licensing requirements
Requirements
- 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention
- Understanding of retail operations, shrink, and safety
- Ability to build trust and collaborate across teams
- Conflict de-escalation skills
- Comfortable with CCTV and reporting tools
- Excellent communication and attention to detail
- Physically able to lift and carry up to 50lbs
- Must meet required minimum shifts/hours for full-time: 30-40 hrs/week
- Be available during peak retail operations (nights, weekends and holidays)
- Punctuality and consistent attendance